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Frequently Asked Questions About Weddings
at the Four Points by Sheraton
Q: How late can our reception extend?
A: 12:00 Midnight (Indoor Only).
Q: Do we need an appointment for a site visit?
A: Appointments are not mandatory, but are strongly recommended, as the
Catering Department’s hours are varied.
Q: Can we do a food tasting?
A: The hotel special-orders food based on the menu for each event, so we do
not typically stock the majority of the menu items. Thus, food tastings are not
available.
Q: Does the hotel decorate the banquet room for the wedding reception?
A: The client is solely responsible for decorating the banquet room, minus the
standard items that comes with the banquet room (see below question).
Q: Does the hotel offer space for outside receptions?
A: Yes, either beachside or poolside SEASONALLY (backup space will need to be
secured, and will incur an additional room rental). Your Catering Sales
Manager will be able to quote you rental and setup fees for outdoor receptions.
Q: Do you offer a changing room for the bridal party?
A: Due to our occupancy levels we are unable to offer a complimentary
(changing) room during these times.
Q: Will our beach ceremony be private?
A: Please note that the hotel cannot close the beach, thus there may be others
present on the beach during your wedding. We will position your set-up to the
side of the normal traffic flow to/from our beach. We cannot rope off any area
due to emergency related ordinances.
Q: Can we use real rose petals on the beach during our ceremony?
A: Yes, but they must be picked up or an additional clean-up fee will be
charged to your bill.
Q: Are group discounts available if all our guests stay at the hotel?
A: Group discounting generally starts at 20 sleeping rooms or more, however
we do offer some discounting for groups of 10 or more. We initially block up to
10-15 (pending availability) sleeping rooms for most weddings. You will need to
contact the Group Sales Dept. (800-874-8104 ext. 2 or locally at 850-796-3815)
to block off the sleeping rooms. Once the booking agreement is received back
signed it will take up to 24 hours to enter it into the system and then your
guests can start calling in and making reservations. There is no pre-payment or
credit card guarantee due from you for your sleeping room block, as we obtain
the guests’ credit card numbers at time of booking so there is no liability to
you. Please ensure callers advise the reservationists that they are with your
group so that they will get the applicable rate. Should all of the rooms be
picked-up in the original block, we will add to the block prior to the contracted
cutoff date and based on availability. Group rates on shoulder dates (pre/post
contracted dates) are available based on availability.
Q: How long before we have to give you our final count?
A: 3 business days prior to the event date. This final count (guarantee) is the
number you will be charged unless you exceed your guarantee number.
Q: If we are having our ceremony on your beach, will an alternate location be reserved
in case of inclement weather?
A: If you are having a beach ceremony only (i.e. no reception afterward), then
the hotel does NOT provide a backup location for your wedding ceremony.
However, if you have a pre-booked reception with us following your beach
ceremony, then you will be able to utilize your reception room for your
wedding.
Q: Where do we park for our wedding?
A: Hotel parking is complimentary and, during the majority of the year, is
abundant around the perimeters of the hotel.
Q: What is the earliest we can check-in to our guest room?
A: Check-in time starts at 4:00 p.m. and is strictly enforced when the hotel is
at high occupancy levels. In situations where the hotel is operating at a lower
occupancy, an early check-in (no earlier than11:00 a.m.) may be available.
Please make a request for an early check-in when making your reservation, but
note that requests are NOT guaranteed.
Q: What is your wedding deposit(s) and payment policy?
A: In order to secure the banquet space for your wedding a $1000 non-
refundable deposit is due within 7 business days of booking the space. You may
pay by credit card, money order, cashier’s check or cash. If a credit card is
used, the balance will be charged to the card the week prior to the function
date. Should you be paying cash for your balance, the balance must be paid in
full five (5) business days prior to the event day. Please note that
personal/business checks are NOT accepted.
Q: Can we give our wedding attendees a welcome bag upon arrival?
A: Yes, but please note that we have a mandatory in-room gift bag/basket
delivery policy; hence we do not distribute them from the front desk. There is
a fee associated with this service: 1-10 bag/baskets: $1.00 per bag, 11-20
bags/baskets: $2.50 per bag, 21-50 bags/baskets: $3.50 per bag, 51+
bags/baskets: $4.50 per bag
Q: Can we bring in our own caterer to cater our wedding?
A: No. The hotel has its own in-house catering/banquet department and
outside catering is NOT permitted, with the exception of wedding/groom’s
cake(s).
Q: Does the hotel provide the officiant, wedding cake, DJ, photographer or a wedding
coordinator?
A: The hotel is not responsible for these items/details. The hotel will secure
and facilitate your event but these details are the sole responsibility of the
client. The hotel will have a member of management or a supervisor on staff
during your wedding.
Q: Can we have a live band in your banquet room?
A: Yes. (Note that all music must end at 12 Midnight). We do need to know, in
advance, the number of pieces/members in the band to ensure enough space is
allotted and that electrical requirements are sufficient.
Q: What’s included in the per person price(s)?
A: All of our packaged pricing includes your banquet space, dance floor, table
and chair setups, white linens, experienced full service wait staff, cake cutting
service, gratuities and applicable sales tax.
Q: What if I do not choose a package?
A: If you do not choose one of our inclusive packages, you will incur a variable
room rental fee, and dance floor fee ($225), plus any applicable taxes and
gratuities. Speak with your Catering Sales Manager regarding the room rental
prices.
Q: What if I want to create my own menu?
A: Custom menus are available. Please contact your Catering Sales Manager.
Q: If I have a wedding coordinator handling my wedding can I use your beach for my
ceremony?
A: Yes, but you still have to contact the hotel to reserve the beach site, sign a
contract and pay the site fee.
Q: May I use candles at my reception?
A: Yes, but please make sure there is something under each candle for the
overflow of candle wax.
Q: What if one of my guests has a food allergy, or is a vegetarian?
A: Specialty food items are available for your guests with special dietary
needs. You will need to make your Catering Sales Manager aware of any special menu
items during the time you finalize your menu.
Q: I am not from the area, so how do I know what vendors to contact for my wedding?
A: Please contact your Catering Sales Manager for a local vendor list. You are
not required to use our vendors, they are simply recommendations.
Q: I don’t have a wedding coordinator for my ceremony. Can my Catering Manager
act as the coordinator?
A: Your Catering Sales Manager’s obligation is to your reception, and will not
be available at all times for your ceremony. It is up to you to designate a coordinator
for your ceremony and rehearsal.
Using Debit/Check Cards at Four Points by Sheraton
Debit/Check Cards are similar to cash in that the funds are IMMEDIATELY
withdrawn from your checking account when the card is presented at check-in.
Please be advised that upon check-in, the amount withdrawn from your
account includes room rate plus 10% tax for EACH night of your stay plus 15% of
the room total for incidentals (this is system generated and can not be
changed). Additional amounts may be withdrawn during your stay as more
incidental charges are made to your room.
Even if another form of payment is used upon checkout, the hold will remain
on the checking account for up to 15 business days. We strongly recommend
that your Debit/Check card be used/presented upon checkout ONLY.
Should you guarantee your reservation with a Debit/Check Card and no-show on
the reservation or attempt cancellation outside of the specified cancellation
period, your card will be charged and the monies will be withdrawn from you
checking account immediately.
Should you use your Debit/Check Card to secure space for your wedding, the
deposit will be charged and the money will be withdrawn from your checking
account immediately. Your balance will be charged the week prior to the
wedding date and all monies will be withdrawn immediately. Should you be
due a credit from you wedding for any reason, please note the process can take
up to 15 days.
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